Privacy Policy (Namu Floors)
Namu Floors (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1) Who we are
- Business name: Namu Floors
- Website: https://www.namufloors.com.au/
- Contact: Use our Contact / Quote page or call the phone number listed on our website.
2) What personal information we collect
Depending on how you contact us, we may collect:
- Contact details: name, phone number, email address
- Location details: suburb, postcode, address (if provided for quoting)
- Project details: service type (sanding/polishing/installation/staircase), photos, measurements, job notes
- Communication records: messages, call notes, email correspondence
- Technical data (website usage): IP address, browser/device type, pages visited, approximate location, referral source
3) How we collect personal information
We collect personal information when you:
- submit forms on our website (e.g., Get a Free Quote)
- contact us by phone, email, or messaging
- submit a Google Ads lead form (Lead Form Extension)
- interact with our ads or website (cookies and tracking technologies)
4) Why we collect and use personal information
We use your information to:
- respond to enquiries and provide quotes
- arrange site inspections and deliver services
- communicate updates about your request or booking
- improve our website, services, and customer experience
- measure advertising performance and reduce irrelevant traffic
- comply with legal obligations (where required)
5) Cookies, analytics, and advertising
We may use cookies and similar technologies to:
- understand how visitors use our website (e.g., analytics)
- measure ad performance (e.g., conversion tracking)
- show relevant ads (e.g., remarketing) where enabled
You can control cookies via your browser settings. Blocking cookies may impact certain site functionality.
6) Google Ads lead forms (important)
If you submit your details via a Google lead form, Google may also collect and process your information under Google’s policies. We receive the information you submit for the purpose of responding to your enquiry and providing a quote.
7) Sharing your personal information
We may share personal information with trusted service providers only as needed, such as:
- website hosting and maintenance providers
- email/communication tools
- analytics and advertising partners (e.g., Google)
- contractors or suppliers involved in delivering your requested service (only where relevant)
We do not sell your personal information.
8) Overseas disclosure
Some providers we use (e.g., analytics, advertising, cloud services) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.
9) Data retention
We keep personal information only as long as necessary for the purposes described above, or as required by law. When no longer needed, we take reasonable steps to delete or de-identify it.
10) Security
We take reasonable measures to protect your personal information from loss, misuse, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is completely secure.
11) Access, correction, and opt-out
You may request access to, or correction of, your personal information by contacting us.
You can also opt out of marketing communications at any time by using the unsubscribe option (where available) or contacting us.
12) Complaints
If you have concerns about privacy, please contact us first so we can address your complaint. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
13) Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be published on this page with the updated effective date.